indovipPrivacy Policy

This page describes what we collect when you use indovip and how we keep that data protected. We at indovip collect personal information to operate your account, process your deposits and withdrawals, and comply with legal requirements. We use encryption to protect your data in transit and at rest. We do not sell your information to third parties.

Our privacy practices apply across all indovip services—sportsbook, live dealer, slots, and esports. Whether you access indovip on Android, iOS, or desktop, the same data protections apply. We've designed our policy to be transparent about what we collect, how we use it, and what rights you have.

If you have questions about our privacy practices, our support team is available via live chat.

What data we collect on indovip

We at indovip collect the following information when you create an account: your email address, phone number, password (hashed), full name, date of birth, and identity document details (national ID, passport, or driver's license number). We also collect a selfie holding your ID for verification purposes. This information is required for KYC (Know Your Customer) compliance.

When you use indovip, we collect transaction data: deposit amounts, payment methods used, withdrawal requests, game activity, and account balance history. We also collect technical data: your device type (Android or iOS), browser type, IP address, and timestamps of your activity. This technical data helps us detect fraud and improve our platform performance.

We do not collect your full payment card details or bank account numbers. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we tokenise your payment method so we never store sensitive financial information directly.

How we use your data on indovip

We at indovip use your personal data for the following purposes: to create and manage your account, to process your deposits and withdrawals, to verify your identity (KYC compliance), to detect and prevent fraud, and to comply with legal and regulatory requirements. We also use your data to send you account notifications—such as deposit confirmations, withdrawal approvals, and game results—via email or push notification on your phone.

We analyse your transaction history to identify suspicious patterns. If we detect unusual activity—such as rapid deposits followed by immediate withdrawals, or access from multiple countries in a short time—we may freeze your account pending review. This protects both you and indovip from fraud.

We do not use your data for marketing purposes. We do not send unsolicited promotional emails or SMS messages. We only contact you about your account activity, security alerts, or legal compliance matters.

Third-party processors and data sharing on indovip

We at indovip use third-party payment processors to handle deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, we share your transaction details with the relevant payment provider. These providers are contractually bound to protect your data and use it only to process your payment.

We may also share your data with our hosting provider, who stores our servers. Our servers may sit outside your jurisdiction. We ensure our hosting provider meets international data protection standards.

We do not share your data with advertisers, data brokers, or any other third parties except where required by law. If we receive a legal request (such as a court order or government subpoena), we will comply with that request and notify you where legally permitted to do so.

Your rights on indovip

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within a reasonable timeframe.

You have the right to correct inaccurate data. If your email, phone number, or identity information is incorrect, you can update it through your account settings on indovip. For identity documents, contact our support team to request a correction.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account on indovip, we retain your transaction history for a minimum of five years to comply with anti-money-laundering regulations. After that period, we delete your data unless we are required by law to retain it longer.

Cookies and tracking on indovip

We at indovip use cookies to maintain your login session on indovip. When you log in on your phone or desktop, we set a session cookie so you remain logged in as you navigate between games. This cookie expires when you log out or after a period of inactivity.

We do not use tracking cookies for advertising or analytics. We do not share cookie data with third parties. You can disable cookies in your browser settings, but this may prevent you from logging into indovip.

Data retention and account closure on indovip

We at indovip retain your account data for as long as your account is active. If you close your account, we retain your transaction history for five years to comply with anti-money-laundering regulations. After five years, we delete your personal data unless we are required by law to retain it.

If you request account closure, we process your request within a few business days. Any remaining balance is returned to your registered payment method. We send you a confirmation email when your account is closed.

Contact and data requests on indovip

If you have questions about our privacy practices, want to access your data, or wish to request deletion, contact our support team via live chat. We respond during business hours. You can also email us with your request, and we will respond within a reasonable timeframe.

Our privacy policy applies across all indovip services—whether you're accessing sportsbook markets during Liga 1 season, playing live-dealer tables during Idul Fitri, or trading esports markets year-round. Your data protection rights remain the same across all platforms.

Services on indovip are available only where local law permits. We comply with applicable data protection regulations in supported jurisdictions. If you have concerns about how we handle your data, you may contact your local data protection authority.